Frequently Asked Questions
Everything you need to know about our musically-tuned wind chimes.
How are Woodstock Chimes tuned?
Our chimes are precision-tuned to specific scales from around the world using the ancient 'just intonation' system, ensuring a harmonious and pure sound.
What materials are used in your chimes?
We use high-quality materials including genuine hardwood, weather-resistant aluminum tubes, and durable nylon strings to ensure longevity and superior acoustics.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout.
Do you offer a warranty on your products?
Yes, all Woodstock Chimes products come with a one-year warranty against defects in materials and workmanship from the date of purchase.
What is your return policy?
We offer a 30-day return policy for items in their original packaging. Please contact our customer service team to initiate a return or exchange.
Can I leave my chimes outside year-round?
Yes, our chimes are designed for outdoor use. However, to extend their life, we recommend hanging them in a protected area and applying wood oil to the wooden components annually.